Customer Information

Delivery Policy

We charge at a table rate or a flat rate, we also can have a minimum order so if you do have delivery its not going to be loads of tiny packages.

Our postal/shipping charges are fixed at £3.50 and up for UK customers, £7.95 for customers from the EU and £14.95 for rest of the world orders.

Whether you buy a single item or multiple items in an order, the postal charge remains the same; Madhair.co.uk may inflate the price of a delivery charge if a number of various products in one order increases the size of parcelled packages.

Most UK orders are dispatched via Royal Mail 1st class recorded delivery. Heavy or valuable orders are dispatched via Interlink Express. The decision of which carrier to use is made at our discretion. From the time you receive an email confirming your order has been dispatched, you can expect your order within 3 - 5 working days time.

All international orders are sent via Royal Mail. As with orders from within the UK, you will receive an email confirming your order has been dispatched. Please be aware that we have no control over the speed of delivery once your items have left the UK. All delivery times are dependent upon the efficiency of the postal service within the country from which you have ordered. Most international orders take 1-2 weeks to arrive, but can take up to four weeks. We cannot send aerosols overseas.

In the unlikely event that your order has not been delivered on your selected day and approximate time, please contact: madhairlimited@yahoo.co.uk or call us on 01752 341934